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Pet Insurance - Medical Aid for Pets - Petsure


Pet Medical Aid


Pet Insurance - Medical Aid for Cats + Dogs

[ Get a Quote ]



  • Unforeseen Illness
  • Accidental injury
  • Emergency Kenneling
  • Routine Care and Sterilization

Once your vet has treated your pet, simply send in a PetSure claim form (your vet will help you fill it out) along with your vet's detailed account. PetSure then adds up the benefit value and sends payment directly to you. It is as simple as that. Claims are easy to make and are quickly and efficiently settled. PetSure enables you to utilise any veterinarian of your choice and even provides cover for referrals.

PetSure is the ideal product to protect your pet and your pocket

  • Insuring pets since 1992
  • Underwritten and backed by The Hollard Insurance Company, one of  SA's largest Insurance Underwriters.
  • Offers discounts for two or more pets.
  • Offers a comprehensive range of benefits.
  • Offers you cover to suit your needs.
  • Easy monthly payments.
  • 14-day money-back guarantee.
  • Use any veterinarian countrywide

Different levels of protection

One just right for your pet


Question: Are there any age limits for the insurance?
Answer: Your pets must be between 8 weeks and 8 years of age to qualify - membership is kept up for life.

Question: When will my policy start and when can I claim?
Answer: Your policy will commence at midnight on the day that your proposal has been accepted by us. The commencement date is printed on your certificate of insurance. You may make a claim for conditions which arise 30 days after the commencement date.

Question: What is not covered?
Answer: Cover cannot be provided for preventative treatment, vaccinations or desexing (unless the routine care cover option is selected). No cover is provided for pregnancy and congenital or hereditary defects or for conditions showing clinical signs before taking out the insurance.

Question: Will PetSure cover Routine Procedures?
Answer: Yes. But only if the routine cover is selected. Check ups and elective surgery are not covered in the same way that maintenance on a motor vehicle is not covered on a motor policy. Dental scaling is also not covered (unless the routine care option is selected).

Question: What is Accidental Injury?
Answer: A physical or bodily injury which happens accidentally to your pet as a result of external, violent and visible means.

Question: Does my pet have to have a microchip or tattoo to claim?
Answer: Yes. This provides permanent identification and acts as your pet's medical aid card, allowing you to utilise any veterinarian countrywide.

Question: Where do I get a microchip?
Answer: Microchips are available from PetSure, your local veterinarian or SPCA. Your vet will inject the microchip painlessly under the loose skin of your pet. Note - no claims will be paid unless PetSure has proof of this microchip insertion.

Question: Indoor pets don't have many health problems, do they?
Answer: When we think of the unexpected, we instantly think of accidents. However, over 75% of all claims are for illnesses and not accidents. Research shows that indoor pets are no less susceptible to these illnesses.

Question: Should I wait until my pet is older to purchase pet insurance.
Answer: Young pets are like babies and toddlers - they lack full coordination. They are more likely to experience injuries, or get into trouble. They lack the perception and judgment that comes from experience, and they are so small they don't know when they're underfoot. It's always better to enroll them when they're young, especially before pre-existing conditions develop, or accidents and illnesses occur

Question: Instead of pet insurance, I can just start saving now for a pet illness or accident.
Answer: The intention is right, but if an emergency occurs in the next few months and you've only saved a few Rand, you won't have the money needed for treatments or surgery. Most people aren't prepared for the actual cost of veterinary emergency care, or adequately prepared to put aside that much money at one time.

Question: There's no such thing as 'preventive care' coverage.
Answer: PetSure offers pet owners the choice of selecting Routine Care Cover, a plan that includes sterilization and preventive care, without utilising your benefits for accident and/or illness coverage. It really depends on you and your pet. If you regularly have your pets vaccinated, Routine Care Cover makes good financial sense.





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