HOLLARD PET INSURANCE
Routine Care and Sterilisation (optional add-on)
HOW HOLLARD PET INSURANCE WORKS
Once your vet has treated your pet, simply send in a Hollard Pet
Insurance claim form along with your vet's detailed account
and proof of payment. Hollard Pet Insurance then calculates the
benefit and pays you directly. It is as simple as that. Benefits are
paid according to the PetSure Tariff Rate, which was based on the
South African Veterinary Council Guidelines of Fees and is now
reviewed annually. Claims are settled within 14 working days of
receipt of your claim.
Hollard Pet Insurance is the ideal product to protect your pet and
Underwritten and backed by The Hollard Insurance Company, one
of South Africa’s largest Insurance Underwriters
Administered by PetSure – PetSure has been providing pet
insurance products and administration since 1992
Offers discounts for two or more pets
Offers a comprehensive range of benefits
Offers different levels of protection
Easy monthly payments
14-day money-back guarantee
Use any veterinarian countrywide
What is Accidental Injury?
Answer: A physical or bodily injury that happens accidentally
to your pet as a result of external, violent and visible means, for
example a broken bone, snake bite or dog/cat fight.
Question: What is an Illness?
An Illness means an unexpected sickness or disease, or any change to
your pet's normal healthy state that is not caused by injury to your
pet. Examples include an upset stomach, skin conditions or an ear
Does Hollard Pet Insurance offer benefits towards preventative
Yes, but only if the Routine Care Cover option is chosen as an
Preventative treatment includes vaccinations, deworming,
tick and flea control, sterilisations and dental scaling (procedure
only). Elective surgery is not covered.
Does my pet have to have a microchip or tattoo to claim?
Answer: Yes, it does. This provides permanent identification
and acts as your pet's medical aid card, allowing you to utilise any
Question: Where do I get a microchip?
Answer: Microchips are available from your local
veterinarian, SPCA or PetSure. Your vet will inject the microchip
painlessly under the loose skin of your pet. Note - no claims will
be paid unless Hollard Pet Insurance has proof of this microchip
Question: Are there any age limits for the insurance?
Answer: Your pets must be between 8 weeks and 8 years of age
to qualify - cover is for life, provided premiums are kept up to
Question: When will my policy start and when can I claim?
Answer: Your policy will commence at midnight on the 1st
day of the month once accepted. We do not pro-rate. The start date
is printed on your certificate of insurance. You may make a claim
for conditions which arise one calendar month after the start date.
Question: What is not covered?
Answer: Cover is not provided for preventative treatment
unless the routine care cover option is selected. No cover is
provided for pregnancy, congenital or hereditary defects,
pre-existing conditions or for conditions showing clinical signs
during the waiting period.
Indoor pets don't have many health problems, do they?
Answer: When we think of the unexpected, we instantly think
of accidents. However, over 75% of all claims are for illnesses and
not accidents. Research shows that indoor pets are no less
susceptible to these illnesses.
Question: Should I wait until my pet is older to purchase pet
Answer: Young pets are like babies and toddlers - they lack
full coordination. They are more likely to experience injuries or
get into trouble. It's always better to enrol them when they're
young, especially before any conditions develops that then becomes
pre-existing at time of joining.
Question: Instead of pet insurance, can’t I just start saving
now for an illness or accident?
Answer: The intention is right, but like any insurance will
you have saved enough for a serious injury or accident when a sudden
emergency occurs? Most people aren't
prepared for the actual cost of veterinary emergency care, or
adequately prepared to put aside that much money at one time.